Esker Blog
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"We didn't look at Esker as a means of reducing our staff — this is an effort to maximize our resources and bring the value-adds back to the customer." With all the pressure on today’s B2B Customer Service teams to deliver a fast, personalized and consistent customer experience (CX), paying...
Odd as it may seem, we’re now working in a blended workforce — one where humans and intelligent machines must mix and mingle in order to put an enterprise on the most efficient path to success. However, finding the right balance between AI-driven automation and the need for nuanced human...
It’s a tale as old as time. As a business grows, so does the volume of customer orders coming through its doors. But this success is often a double-edged sword for B2B Customer Service (CS) teams. Manually entering hundreds of orders each day. No ability to prioritize tasks or pull reports....
It’s no secret CFOs and CPOs are finding themselves under increasing pressure to contain costs while increasing profit and growth. Pressure from their suppliers, pressure from their banks, pressure from their own organization — this in a world of increasing global compliance mandates and supply...
If you’re anything like me, you’d prefer things get done as quickly and easily as possible — avoiding any unnecessary pain or time-consuming issues along the way. A magic wand of sorts, to just get things done perfectly. A lot of companies might think the order processing equivalent of this is “...
Recently, I had a chance to spend time with Esker’s Partner Engagement/Business Development Manager Brian Erlien while both participating in a panel discussion at the recent Gartner Data & Analytics Summit in Orlando, Florida. Kitepipe, as a Platinum Boomi Partner, builds integrations to any...
In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three...
In this episode of Esker On Air, host Scott Leahy welcomes Bob Cohen, Vice President of Research and Marketing at Ardent Partners, to the show. Ardent Partners and Esker have partnered for years — including Esker’s sponsorship of the annual “State of ePayables” report that researches and details...
We’ve all heard the old adage, “Why fix what isn’t broken?” It’s a valid question. I mean, why change things when “business as usual” seems to be working just fine? Well, to put it in Ben Franklin’s words, “When you’re finished changing, you’re finished.” As the world we live in continues to...
“Is there risk involved in change? Absolutely, but there is much more risk involved in not changing.” When I was in 7th grade, every Thursday was “current events” day, where we had to bring in a newspaper article to discuss with the class and pick out one quote and explain how it can relate to...
At Esker, we already felt honored to be named a Challenger in 2022’s first-ever Magic Quadrant™ for Integrated Invoice-to-Cash solutions. Now, we are all the more thrilled to make it into the Leader* quadrant for 2023! This puts us (again) in the unique position of being recognized in both the I2C...
Delayed orders, incorrect PO information, time-consuming onboarding ... these are some of the most obvious drivers for Customer Service (CS) departments to automate their key processes. Although these delays are quite common, customers still expect their orders to be placed on time and products to...
There is a lot to be understood and navigated by businesses about the soon-to-be enforced mandatory transition to e-invoicing in France. In addition to “7 Things You Should Know about France’s E-invoicing Mandate”, here are a few more in-depth questions and answers to help you round out your e-...
The robots are here. Okay, they’ve actually been here for a while now. But lately it’s hard to avoid the topic of artificial intelligence (AI) and the newest game-changing tools it’s made available to every person and business around the globe with internet access. If you still don’t know what...
In the past few years, France has been leading the charge in digital transformation efforts around the globe, with a focus on e-invoicing. The forced widespread adoption of e-invoicing is leaving companies with counterparts in France scrambling. Next year, the e-invoicing mandate will go into...
As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with everything your organization does, both externally and internally. Which ones should be improved now? Which ones are most crucial to your customers and...
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